Privacy Policy

Last updated: March 28, 2025

This Privacy Policy describes how FGM Internet (the “Site”, “we”, “us” or “our”) collects, uses and shares your personal information when you visit our website, use our services, make a purchase or otherwise communicate with us (collectively, the “Services”).

When we use “you” and “your”, we mean you as a user of the Services, whether you are a customer, website visitor or another individual whose information we process.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example due to changes in our practices or to comply with legal obligations.

The most current version will always be published on this page. We recommend checking this page regularly.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources. The information we collect and how we use it depends on how you interact with our website.

We use your information, among other things, to:

  • communicate with you
  • process and deliver orders
  • improve our services
  • comply with legal obligations
  • prevent fraud and misuse

What Personal Information We Collect

Personal information means any information that can identify you or can be linked to you.

We may collect the following information:

Information You Provide to Us

  • name, address, telephone number and email address
  • billing and shipping information
  • payment confirmations
  • account information such as your username and password
  • information you provide through contact forms or customer service

Information About Website Usage

We automatically collect information about how you use our website, such as:

  • IP address
  • browser and device information
  • click behaviour and pages visited

We use cookies and similar technologies for this purpose.

Information from Third Parties

We may receive information from third parties that support us, such as:

  • Shopware (our e-commerce platform)
  • payment service providers
  • shipping and fulfilment partners

How We Use Your Personal Information

Orders and Services

We use your personal information to:

  • process and deliver orders
  • process payments
  • manage your account
  • send notifications about your order or account
  • process returns and exchanges

Marketing and Communications

We may use your personal information to send you offers and updates where permitted by law or where you have given your consent.

Security and Fraud Prevention

We use personal information to prevent fraud and misuse and to keep our website secure.

If you have an account, you are responsible for keeping your login details secure.

Customer Service and Improvement

We use your information to answer questions and improve our services.

Cookies

We use cookies to ensure that our website functions properly and to gain insight into how the site is used.

You can delete or disable cookies through your browser settings. This may affect how the website functions.

Sharing Personal Information

We do not sell your personal information to third parties.

We may share information with parties that support us, such as:

  • payment service providers
  • shipping partners
  • IT and hosting providers
  • marketing partners

We only share information when this is necessary to provide our services or when required by law.

Security and Retention Period

We take appropriate measures to protect your information. However, no system can guarantee complete security.

Information you send to us while it is being transmitted cannot be guaranteed to be completely secure.

We do not retain personal information for longer than necessary for the purpose for which it was collected, unless we are legally required to retain it for a longer period.

Your Rights

You have the right to:

  • access your personal information
  • have inaccurate information corrected
  • have your personal information deleted
  • object to the processing of your personal information
  • withdraw your consent

Would you like to exercise any of these rights? Please contact us at internet@fgminternet.nl.

Complaints

Do you have a complaint about how we process your personal information? Please contact us.

If you are not satisfied with our response, you can submit a complaint to the Dutch Data Protection Authority.

Children’s Data

Our website is not intended for persons under the age of 18. We do not knowingly collect personal information from minors.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy policies of these websites.

Contact

FGM Internet
Rijksstraatweg 43F
7384 AC Wilp
The Netherlands

Phone: +31 (0) 853035329
Email: internet@fgminternet.nl
Chamber of Commerce: 96436816
VAT: NL005211534B35