Privacy Police

Last updated: 28 March 2025

This Privacy Policy describes how FGM Internet (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our Site, use our services, or make a purchase from FGM Internet (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual about whom we collect information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, revise the “Last updated” date, and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on your interactions with our Site and use of our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information you provide directly to us

Information you provide directly through our Services may include:

• Contact information, including your name, address, phone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other information used for account security.
• Customer support information, including information you share when communicating with us (for example, when you send a message via the Services).

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but if you do, you may not be able to use or access those features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to do so. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information we obtain from third parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopware.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfil your orders, and provide the products or services you request so we can perform our contract with you.
• When you visit our Site, open or click emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below, Third-party websites and links.

How we use your personal information

Provision of products and services. We use your personal information to provide the Services pursuant to our contract with you, including processing your payments, fulfilling your orders, sending notices related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features and functionalities.

Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or post, and to show you ads for products or services. This may involve using your personal information to tailor the Services and advertisements on our Site and on other websites. If you are a resident of the EEA, the legal basis for these processing activities is our legitimate interest in promoting our products, pursuant to Art. 6(1)(f) GDPR.

Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Art. 6(1)(f) GDPR.

Communications and service improvement. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to communicate with you, deliver effective services, and maintain our business relationship with you, pursuant to Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to support and enhance our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (our legitimate interest in operating, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to tailor services, products, and advertising on our Site and other websites.

Most browsers accept Cookies by default, but you can set your browser to delete or refuse cookies in its settings. Please note that deleting or blocking cookies may negatively affect your user experience and may cause some Services, including certain features and general functionality, to not work properly or to become unavailable. In addition, blocking Cookies may not fully prevent how we share information with third parties, such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate interests, and other reasons covered by this Privacy Policy. Such circumstances include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide services and show advertisements to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
• When you instruct, request, or otherwise consent to us sharing certain data with third parties, for example to deliver products to you or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to operate a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Categories disclosed

We disclose the following categories of personal information and sensitive personal information about users for the purposes outlined above under “How we collect and use your personal information” and “How we disclose personal information”:

Category	Categories of recipients
Identifiers such as basic contact details and certain order and account information	Vendors and third parties providing services on our behalf (e.g., internet providers, payment processors, fulfilment partners, customer support partners, data analytics providers); business and marketing partners; affiliates
Commercial information such as order, shopping, and customer support information	Same as above
Internet or similar network activity, such as usage data	Same as above
Geolocation data such as locations inferred from an IP address or other technical measures	Same as above

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information as described to carry out advertising and marketing activities.

Third-party websites and links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, it is important that you read their privacy and security policies and other terms. We make no guarantees and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public areas, including on third-party social networks, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. The inclusion of such links on our Site does not, by itself, imply endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal information of individuals under 16 years of age (as those terms are defined by applicable law).

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to meet other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances, and in some cases we may deny your request to the extent permitted by law.

• Right of access/know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
• Right to deletion: You may have the right to request that we delete the personal information we hold about you.
• Right to correction: You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to portability: In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
• Right to opt out of sale, sharing, or targeted advertising: You may have the right to request that we do not “sell” or “share” your personal information, or to disable processing for purposes considered “targeted advertising,” as defined by applicable privacy laws. Note that if you visit our Site with the Global Privacy Control (GPC) signal enabled, we will, depending on your location, treat this as a request to opt out of “selling” or “sharing” for the device and browser you use to visit the Site.
• Restriction of processing: You may have the right to ask us to stop or restrict processing of personal information.
• Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we refuse to act on your request. You can do this by replying directly to our denial.
• Manage communication preferences: We may send you promotional emails; you can opt out at any time using the unsubscribe option included in the emails we send. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise these rights where indicated on our Site or by contacting us using the details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity—such as your email address or account details—before providing a substantive response. In accordance with applicable law, you may authorize an agent to submit requests on your behalf. Before accepting such a request, we require the agent to provide proof of authorization to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, you may contact us using the details below. If you are not satisfied with our response, you may, depending on where you live, have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority. For the EEA, a list of competent supervisory authorities is available from the European Data Protection Board.

International users

Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information will also be processed by staff and third-party service providers and partners in these countries.

Where we transfer your personal information outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data is transferred to a country deemed to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at internet@fgminternet.nl or contact us at Staverenstraat 15, 7418 CJ Deventer, NL.

For purposes of applicable data protection law, and unless expressly stated otherwise, we are the controller of your personal information.